Insight Pest Solutions at a Glance
SAFE AND EFFECTIVE
PEST CONTROL
We get the job done.
Our techs know the science and behavior of bugs. Your home will be treated with care, common sense, and intelligent use of the best products. We will never flood your home with chemicals.
- 5 Guarantees
- kid And Pet Friendly
- Dependable Protection
CONVENIENT CUSTOMER EXPERIENCE
We're here to help.
Last year, we surveyed over 1500 customers and got some awesome ideas that we’ve been working on. Check out the features that make it easy to communicate:
- Leave a quick note for your technician
- Schedule free re-treatments online
- Request a call
QUALITY CUSTOMER SERVICE
Real People. Real Service.
Receive the guarantees you want. We will never try to sell you something you don’t need. We greet you with a smile and take care of your house like it’s ours. You get to keep the same technician for each visit.
What People Think About Us
"I am a business owner myself and it's nice to come across other businesses who actually care about their customers. Insight Pest Solutions has been exceptional."
Laurie Barker
"I have used Insight Pest Solutions for two years and have been very happy. They communicate very well, are on time and very professional. I have noticed a huge difference since I started using them. "
John Balsmeier
"I am very happy with the service and especially with the lack of bugs! It works!"
Kathy Statler
We Love To Hear From Our Customers
WE INCENTIVIZE FEEDBACK
Our technicians periodically hand out flyers with surveys on them. By completing a survey, you are entered into our quarterly drawing for your choice of an iPad mini or a Free Year of Pest Control.
SURVEY SAYS: WE’RE NOT PERFECT.
By surveying our customers, we receive praise, service evaluations, and most importantly, suggestions for improvement.
WE LISTEN TO WHAT YOU SAY!
- Redesigned operations for immediate response to incoming calls
- Started giving more bonuses to deserving technicians
- Created 9 new features on the Contact page
No-Hassle Communication
Contact Insight Quickly And Conveniently
NOTIFICATIONS
Get a call and/or an email as a heads-up for when we are coming by. You can let us know which method you prefer
LEAVE A NOTE
Maybe you want to tell your tech something, but you'll be at work when he arrives? Send us a quick note the day before and we will make sure they get it!
REQUEST A CALL
Click the button on the Contact page and your phone should ring within a few minutes
CALL US
We are here to help. Call us anytime at 888-234-2847
EMAIL CUSTOMER CARE
Sometimes emails are more convenient than a call. We feel the same way, so feel free to email us anytime
REQUEST A RETREATMENT
Let us know if you are seeing some pest activity and we will be in touch to schedule a retreatment if needed
REFER A FRIEND
Get $25 for you, and for each friend that joins Insight! That's on top of any other discount they might get for getting started
LOGIN TO YOUR ACCOUNT
View account history, notes, and payment information. You can also make payments online
Adam Villareal - President
Adam grew up in Michigan and spent a great deal of time in a variety of sports and the fine arts. After graduating from High School he attended college and graduated with Honors with a degree in both Public Relations and Interpersonal Communications. He has now been in pest control for 24 years, and has been married for 23 years. He has developed a love for working with people and providing excellent service to the consumer market. He has worked in numerous positions within the industry including Sales, Branch and Region Manager, Director of Operations, Director of Marketing, President and CEO as well as a Partner of two multimillion dollar businesses. He was previously selected to serve on a prestigious Advisory Board for Bayer who is considered a leader of innovation and quality within the industry. He has served on the Board of Directors for the North Carolina Pest Management Association as well as the Chair of the Board of Directors for the Better Business Bureau of Eastern North Carolina. He enjoys giving back to the community and looks for opportunity to serve others. Adam lives in North Carolina with his wife of 19 years and 5 children. Most of his personal time is spent with his children in their various activities and dedicating time to his church in serving others. His focus is and always has been to be a supportive and loyal husband and father and to be an example and mentor in the business world worthy of the respect of others.
Joe Thigpen - Vice President of Operations
Joe began working at Insight in 2013. Through spending most of his adult life working in the pest control industry, he has experience in nearly everything the industry has to offer. At Insight, he has overseen Training, Fleet, Sales, and Operations. Outside of the office, Joe is a huge Carolina Panthers fan and because of that, his heart has been broken for years. More than anything, Joe is a family man and a Christian. He enjoys spending his free time with his beautiful wife, two kids, and great friends. He has been told that he would look just like The Rock, if his face looked better, he had muscles, was 2 feet taller and could raise one eyebrow. Other than those few things, he is a dead ringer. He is also a huge dog lover, especially when you put chili and mustard on that bad boy. Lastly, he has been named Raleigh’s BBQ Champion 4 years in a row by his neighbors’ dogs. Insight has kept him around so long because of his strikingly good looks, unmatched intelligence, and dynamite sense of humor—(All jokes, I promise.) Because of these things, he has cemented his legacy into the very foundation of this company.
Lee Kemp - General Manager
Second youngest of 8 children who was raised in Southern California before moving to and graduating from high school in Farmington, NM. Lee was Captain of the high school varsity and his club soccer team who were NM State champions. One of Lee’s proudest moments was being selected as a starter for the High School Senior All-Star Game that opened for the U.S. Men’s National Soccer Team against Mexico. Lee attended Pima Community College and the University of Arizona in Tucson, Az before enlisting into the United States Marine Corps. Lee is known for his analytical thinking to improve the daily operations within the Customer Care Center. In April of 2010, Lee started at Insight as one of the original Start Technicians who worked his way into a Route Technician role, Lead Technician, and then an Operations Manager in 2015 before stepping into his current role of overseeing the CCC here at Insight. When he is away from the office, Lee enjoys spending time with his wife and two girls, along with their 3 rescue dogs. Lee has been a lifelong Raiders fan who attends college football games with his wife.
Claire - Marketing Manager
Claire was hired by Insight in 2021 as the Social Media Specialist, and was promoted to her current role as Marketing Manager one year later. She graduated from NC State University with a degree in Arts Studies (film concentration). While completing her BA, Claire co-founded a student Entomology Club and worked as a marketing intern for NC State’s Entomology and Plant Pathology Department. Post-college, she sustained an interest in insects while leading outdoor camping trips in Pisgah National Forest. As of 2023, she channels her curiosity into helping Insight’s marketing team to build campaigns that are both factually accurate and valuable to the consumer.
